Our cancellation and refund rules follow LATRA e-ticketing regulations and are enforced when you manage your ticket online.
LATRA compliance
When you cancel a ticket, your booking status is updated to CANCELLED and synced to LATRA's Universal Ticketing System (UTS). This keeps your e-ticket valid under national transport regulations.
Cancellation & refunds
24 hours or more before departure: full refund (100%).
Less than 24 hours before departure: 50% refund; a 50% cancellation fee applies.
After departure or used tickets: not eligible for refund.
Refunds are processed to your original payment method within 3–5 business days. To cancel, open your ticket and verify the phone number used at booking.
Reschedule
24 hours or more before departure: free reschedule to another trip on the same route.
Less than 24 hours before departure: reschedule allowed with a 25% change fee.
Reschedule must keep the same origin and destination.
Seat availability on the new trip must be confirmed at the time of change.
How to manage your ticket
Open the ticket link from your email or SMS.
Enter the phone number used when booking.
Choose Cancel ticket or Reschedule and confirm.
Need help? Contact our support team on the home page.